FAQ

WHY SHOP WITH luxurydejavu?

 

luxurydejavu is a small online boutique. I sell "Trouvaillen", that are hard-to-find elsewhere. I find them somewhere in the world and of those, where I have the feeling you would also like them and you would also buy them, if you were there - I collect always one more - one for you. It is an electic mix of contemporary fashion, accessoires and vintage pieces (coming soon). I am also running special cooperations with wonderful shops around the world.

 

 

WHY  ARE THERE ONLY SMALL SERIES IN THE ATELIER? 

 

We only keep unique pieces and small series in stock. For this reason we can not offer any reorder when a product has been sold out. I am a ONE-WOMAN-BUSINESS and I love limited stock.

 

ARE THE CLOTHES UP TO DATE?

 

"I only wear last season´s clothes...If you like fashion, you wear it"

(Karl Lagerfeld, Designer, from Lagerfeld Confidential, 2007)

 

"Luxury must be comfortable, otherwise it is not luxury"

(Coco Chanel)

 

HOW CAN I PAY? 

 

Here at luxurydejavu you can pay either via PayPal  or advance payment (money transfer in our account).

 

PAYPAL:  You need to have a verified account with PayPal and you will automatically directed to PayPal by the end of your order.

 

ADVANCE PAYMENT / prepayments: Payment must be in our account WITHIN 2 WORKING DAYS AFTER PLACING THE ORDER. If we do not get the money in that time into our account we are able to CANCEL your order as we have only limited stock.

 

The name of the purchaser and the product item must be written in the bank transfer causality section. As soon as we have received the money in our account we will send out your luxurydejavu order. 

 

WHAT ABOUT RETURNS?

 

Are you not happy with your order and need to send something back?

Let us know by emailing return@luxurydejavu.com as soon as you can and we'll arrange your return.

We are happy to offer an exchange or refund on any purchase. Please note, our clients are responsible for all shipping and handling fees and the items must be returned in their original condition with the tag attached within 14 days of receipt.

 

RECEIVING A REFUND?

 

Once your return has been accepted, your refund will be credited to the original payment method used for the purchase. Shipping costs will not be refunded for items returned. 

 

 

WHAT IS SMARTEST SHOPPING?

 

You will find further reduced items (SALE) and single sensations here. Special offers are waiting for you!

 

WHAT IS LUXURYDEJAVU ATELIER?

 

In 2016 luxurydejavu launched luxurydejavu Editions, a collection of pillows and new clothing - especially skirts and tops - made from hand-picked Ikat silk textiles and African wax cotton prints. They are all designed and Made in Germany. Clothing are mostly FREESIZE, so they fit every woman in the world! 

 

Given the uniqueness of all pieces, please treat and love them with delicate care. 

 

 

WHICH SIZE AM I?

 

Size conversation chart:

 

CLOTHING

 

 

XS

S

M

L

 

0

1

2

3

GERMANY

34

36

38

40

UK

6

8

10

12

US

2

4

6

8

ITALY

40

42

44

46

FRANCE

36

38

40

42

 

 

 

WHAT ABOUT SHIPPING,  COST & DELIVERY?

 

Shipping term: 2-5 days depending on national or international destination. Estimated delivery times are to be used only as a reference, we are not responsible for any delays caused by destination customs clearance processes. 

Our preferred shipping partner is DHL for international shipments and UPS.

We aim to dispatch all orders within 24 hours or even the same day. 

 

Enjoy some FREE delivery exclusively in Germany, no express delivery.

We offer express delivery on request - please send a mail to office@luxurydejavu.com